Some people pay for Google apps on a custom domain ($12/month exactly), but I don't expect Google to even answer the phone since that's small change for you. A

Some people pay for Google apps on a custom domain ($12/month exactly), but I don't expect Google to even answer the phone since that's small change for you. At a certain scale (much smaller than Google's, probably already at about 100 customers) it's impossible to please _all_ users of your software, so you try to please the majority. And whatever you change, there will always be that 'one guy' whose workflow will break.