I think a lot of these problems come down to poor quality control, which may have roots in bad UX design and misplaced incentives. I've had food delivered to me

I think a lot of these problems come down to poor quality control, which may have roots in bad UX design and misplaced incentives. I've had food delivered to me which had someone else's name on it and completely the wrong number of items. Most of the problems I've seen have been of this variety - where the driver didn't take even the smallest amount of care. How hard would it be for DoorDash to ask the driver to verify the number of items in the bag? If there are drinks, the driver should be forced to verify they have X number of beverages (since drinks are screwed up CONSTANTLY). I think it's really because the delivery app companies don't care. They often use dark patterns to make it hard to complain about bad deliveries. If you can't figure out how to ask for a refund or tell them that they messed up, then you may forget about it the next time you order with them.