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> If they pay for Google Fi and Google Fiber then obviously they can contact customer support. There's a phone number and everything. Hahahaha that's a funny t

> If they pay for Google Fi and Google Fiber then obviously they can contact customer support. There's a phone number and everything. Hahahaha that's a funny take. I'm going to guess that you've never had the misfortune of needing to contact Google for support of their products.

crazygringo 6y ago
I have contacted Google multiple times for different products, and it's been fine. No misfortune involved. Nothing amazing but nothing terrible either. Just standard customer support, you know?
- treesknees 6y ago
  The worst was when I contacted Google Fi about my Nexus 5x bootlooping, where they wouldn't help me at all until I gave them the verification code from my Fi account. Normally that would be easy, but being on the road with my phone dead was...challenging... and support did not once attempt to show any compassion or willingness to work with me to figure it out. I've also had a case where my Google-owned phone running Google's OS on Google's phone network wouldn't download my eSim, and it fell outside the Google support script, so they couldn't help me. I learned two things, one was always have your 2FA backup codes handy, and the other was that Google support is not helpful. I'm no longer a Fi customer and have been slowly pulling all of my subscriptions from them.
  - ASalazarMX 6y ago
    I'm sorry for your difficulties, but this is exactly the kind of situations social engineering is made of. You can't blame them for not overriding the script out of compassion or empathy, otherwise some random person with a good story could take ownership of Google accounts.
    - treesknees 6y ago
      Ordering a replacement phone be sent to the account owner certainly isn't within the scope of social engineering. The fact that I couldn't do _anything_ to verify ownership outside of having access to the code from my Google account seems excessive for device replacement.
compiler-guy 6y ago
If you give them money, you get better support than j. random user.
TrinaryWorksToo 6y ago
I have Google One and get support just fine from them.
- meibo 6y ago
  Yeah, I always think this when this stuff gets posted here and people go "oh my god, I *wish" I could pay Google for support". You can, it's not very expensive and you get a phone number you can call if there's any issues. The times I've needed it for problems like this, they always were able to help. But hating on Google brings karma, I guess.

crazygringo 6y ago

I have contacted Google multiple times for different products, and it's been fine. No misfortune involved. Nothing amazing but nothing terrible either. Just standard customer support, you know?

treesknees 6y ago
The worst was when I contacted Google Fi about my Nexus 5x bootlooping, where they wouldn't help me at all until I gave them the verification code from my Fi account. Normally that would be easy, but being on the road with my phone dead was...challenging... and support did not once attempt to show any compassion or willingness to work with me to figure it out. I've also had a case where my Google-owned phone running Google's OS on Google's phone network wouldn't download my eSim, and it fell outside the Google support script, so they couldn't help me. I learned two things, one was always have your 2FA backup codes handy, and the other was that Google support is not helpful. I'm no longer a Fi customer and have been slowly pulling all of my subscriptions from them.
- ASalazarMX 6y ago
  I'm sorry for your difficulties, but this is exactly the kind of situations social engineering is made of. You can't blame them for not overriding the script out of compassion or empathy, otherwise some random person with a good story could take ownership of Google accounts.
  - treesknees 6y ago
    Ordering a replacement phone be sent to the account owner certainly isn't within the scope of social engineering. The fact that I couldn't do _anything_ to verify ownership outside of having access to the code from my Google account seems excessive for device replacement.

compiler-guy 6y ago

If you give them money, you get better support than j. random user.

TrinaryWorksToo 6y ago

I have Google One and get support just fine from them.

meibo 6y ago
Yeah, I always think this when this stuff gets posted here and people go "oh my god, I *wish" I could pay Google for support". You can, it's not very expensive and you get a phone number you can call if there's any issues. The times I've needed it for problems like this, they always were able to help. But hating on Google brings karma, I guess.