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They've been doing this for years, but think of it this way - we have no idea what thought crime this poor person committed. But surely, they did. I think the b
by Klwohu 6y ago
They've been doing this for years, but think of it this way - we have no idea what thought crime this poor person committed. But surely, they did. I think the big message here is, don't get too comfortable. You never know when you've done something wrong until you get punished for it.
- arkitaip 6y agoHe probably did nothing wrong at all but was collateral damage caused by their shitty "fraud" detection AI.
- iJohnDoe 6y agoThe crazy part is that all thousands of employees at Google and they don’t have a single one reviewing what the AI is doing? A review team doesn’t fix mistakes? Even if they do have a team, it’s been proven impossible to get in touch with them to fix anything.
- Klwohu 6y agoThe only team which can fix this issue is the team which trawls social media and occasionally decides to fix an issue, if it becomes enough of a PR problem. Hacker News, Twitter, and Slashdot are apparently the official way to reach humans in Google support.
- compiler-guy 6y agoOf course people review these things. Review teams look at this stuff all the time, and often fix it. But at Google scale, bad things will happen. Google serves over five-billion queries every day, and scale for gmail is similar. One-in-a-billion events are absolutely routine.
- tarboreus 6y agoIf only there was some way to resolve issues, like having a customer support like with reps who could examine what happened. I hear Google is pretty strapped for cash, though. I have no clue how they'd pay for it, other than, perhaps, taking out a loan on the 11th ball pit or the backup three-story chocolate fountain at Google HQ.
- iJohnDoe 6y agoI don’t think anyone would disagree with your point about the scale at which Google operates or that these type of things happens However, it’s clear they are not doing enough or not doing anything at all to remedy the problem of having a path to fix things when something does go wrong. At Google’s scale, they should not be doing automation, AI or otherwise, without support in place when it goes wrong.
- compiler-guy 6y ago"Not doing anything at all" is factually incorrect, and what I was responding to for the gp.
- truted2 6y agoWould this "fraud" detection be triggered by some unauthorized user trying their account password too many times or a more sophisticated attack?
- meibo 6y agoIn reality though, this is a single tweet without any context or follow-up. You have absolutely no clue what happened. You don't even know if they clicked the "recover account" link before tweeting.
- lrem 6y agoI thought it's usually a bounced card transaction tripping fraud detection...
- alphabettsy 6y agoThis seems like it’s meant to be commentary on censorship, but I’d be willing to bet this has nothing to do with that. Google has closed or limited accounts for all kinds of reasons over the years that have nothing to do with what the user posted online.
- Klwohu 6y agoMore than "seems" and how would you ever find out?
- ars 6y ago> we have no idea what thought crime this poor person committed They probably read a Dr. Seuss book /s
- kf6nux 6y agoThis joke is only funny if one is misinformed. Dr. Seuss's foundation voluntarily decided to stop publishing a portion of his works to preserve his legacy. That's it. There's no culture war to be found here.
- Can_Not 6y agoIf you're a culture warrior, you have to force everything into being a cultural battleground.
- TMWNN 6y ago>There's no culture war to be found here. ... Except eBay also disallowed sales of said books. I'm not saying that the current owners of the rights to the books caused eBay to do so. That eBay "voluntarily" did this makes the situation worse, not better.