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The service in itself is alright, but the 35% cut Deliveroo and Uber Eats take is just too much. It's a very inefficient business. My orders are very often wro
by leppr 6y ago
The service in itself is alright, but the 35% cut Deliveroo and Uber Eats take is just too much.
It's a very inefficient business. My orders are very often wrong, and they simply refund the whole order. Then the next time I order they get it wrong again and I get refunded again. With Just Eat or direct restaurant delivery, the issue would get resolved on the spot.
There's just no need for such a fat middleman between restaurants and customers. The only reason I'm using it is to exploit the delivery mispricing and promotions, like Uber in its early days.
- dash2 6y agoObv question: why doesn't someone undercut them if they are making rents? What's the barrier to entry? My local coffee shop does its own delivery. Seems to work. Is it network effects?