Worked in an e-commerce agency that catered to MLM and direct sales industry. I was there for a year before I could not take anymore. They referred to their cli

Worked in an e-commerce agency that catered to MLM and direct sales industry. I was there for a year before I could not take anymore. They referred to their clients as scammers and their clients’ customers as idiots with too much money. They asked us any and all ways to prevent users from canceling subscription in Magento. Then asked us to make it hard for customer service team to cancel a subscription via internal portal. We had access to financial records in Magento and customers tickets. It was sad to see that we kept charging people for months after they opened their initial ticket for cancellation. We programmer tried to tell ourselves that we are just doing our job. Sometimes, only way to feel better about ourselves was to believe in bullshit that customers are are rich spoiled housewives with nothing to do. 90% of our end users were females. I stayed a bit too long, but now I work for a major tech company and it seems we are still using dark patterns except society has accepted these dark patterns as price for free access.