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I was in a similar situation 3-4 years ago. The app store kept asking for answers to my security questions which I did not remember to have set up, ever. I went
by appsecthrowaway 6y ago
I was in a similar situation 3-4 years ago. The app store kept asking for answers to my security questions which I did not remember to have set up, ever. I went various rounds with their phone support trying answers on the phone (there are only so many reasonable answers for "Who was your first manager?") to no avail. Then I just enabled 2FA and the security questions requirement went away immediately. Back then, the whole thing smelled like a bug on their side to be honest.
- randycupertino 6y agoI had one recently where I was locked out of my medidata/Rave account for not knowing the answer for "Who was your best friend in 4th grade?" I seem to recall that I had a lot of different friends in 4th grade, and it was also blurring with crossover to 3rd and 5th grade etc. After spending hours on hold and escalating through the support, they finally unencrypted my answer and told me what it was and I had put our cat! Totally did not remember that. Since then I've started paying attention to the questions I select when I set up the passwords and trying to idiot-proof myself to something I will actually remember in 7 years, not trying to be clever in the response. As a bonus stick you in the ribs "revenge," when I finally was able to get it reset up and log in, I was gobsmacked to see that the customer support reps had assigned me mandatory extra remedial rave training to be completed before I could access the functional areas of the software! Lol. Touche.