16% of the US population is computer illiterate [0], mostly amongst the poor. If information is only accessible through a web portal you are de facto making it

16% of the US population is computer illiterate [0], mostly amongst the poor. If information is only accessible through a web portal you are de facto making it inaccessible to a significant minority. Sure the parents could take computer literacy courses, access internet at the library if they don't have access at home, or navigate the school bureaucracy (not easy and not always friendly, trust me!), and we could still play the blame game. But ultimately if we add enough friction that 50% of our users fail to engage, perhaps a review of the system is warranted. [0] https://www.air.org/resource/description-u-s-adults-who-are-not-digitally-literate https://www.air.org/resource/description-u-s-adults-who-are-...