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>They also offer a 2gbps down and up service called gigabit pro, but it requires installation and it's pretty expensive: https://www.reddit.com/r/HomeNetworking

>They also offer a 2gbps down and up service called gigabit pro, but it requires installation and it's pretty expensive: https://www.reddit.com/r/HomeNetworking/comments/fs6un2/comc https://www.reddit.com/r/HomeNetworking/comments/fs6un2/comc.... It's also hard to get because the reps on the phone are not well trained and don't know about it. This is how you know they arent really concerned about competition. This level of service is probably not quite a profitable because they likely cant oversubscribe their GPON nodes as aggressively with customers on that tier. The only other explanation is they dont care they are leaving money on the table. In my area comcast is $89 for 200/10. And I live in an area with a significantly lower COL than Palo Alto. I have to monitor my network for bandwidth usage and recently had to revert back to sneakernet for offsite backups because i was routinely approaching the data cap. The only other option is CenturyLink DSL at like 5Mbps/768Kbps... Starlink is available and frankly im considering it out of spite. I canceled cable and have the rare unbundled comcast plan. I could easily run dual ISP's for a while and be around what I was paying for cable TV and if starlink pan's out....i can just axe comcast. But a 40ms first hop may not be tenable. Not sure. I definitely dont live in a large city. But its not really the boonies either.

fossuser 6y ago
Yeah - even regular 1gbps down/35mbps up gigabit was hard to get when I first signed up. I called and asked the guy if it was available, he said not in my area and they'd contact me when it was. This seemed wrong since I'd read it was available (and I guess he was just lying about contacting me?). I called back and got a new guy, he said it was available but 'installation' was $300. This seemed wrong. I tried a third time, this guy said I was confused and the word 'gigabit' didn't exist - I must be talking about the 'gigabyte data cap'. I begged him to click around his screen and look for gigabit service. He did and finally found it, "first I've seen this". I asked this guy about gigabit pro and he said it didn't exist. I'd since switched to using comcast twitter to get someone at least moderately competent when I want something (they know about gigabit pro). Thankfully now I don't have to use them at all. They are insanely difficult to buy stuff from. During all those calls they keep pushing TV packages and get upset when I say no thank you. When I called to cancel they kept pushing promotional rates and asking me not to cancel. Even though my new service is less than half price, uncapped and has 30x more upload. All that said, when the service itself is running it at least works pretty much all the time without issue.
- croutonwagon 6y ago
  That’s my experience as well. Uptime is decent. Just hope an outage is widespread and not at your ground block. Because god help you if you need to reach out. It will be frustrating and painful and there is no escalation option. Honestly I get better results just going through the Better Business Bureau. It literally solved my last line down issue faster that way that the empty promises from their call center robots

fossuser 6y ago

Yeah - even regular 1gbps down/35mbps up gigabit was hard to get when I first signed up. I called and asked the guy if it was available, he said not in my area and they'd contact me when it was. This seemed wrong since I'd read it was available (and I guess he was just lying about contacting me?). I called back and got a new guy, he said it was available but 'installation' was $300. This seemed wrong. I tried a third time, this guy said I was confused and the word 'gigabit' didn't exist - I must be talking about the 'gigabyte data cap'. I begged him to click around his screen and look for gigabit service. He did and finally found it, "first I've seen this". I asked this guy about gigabit pro and he said it didn't exist. I'd since switched to using comcast twitter to get someone at least moderately competent when I want something (they know about gigabit pro). Thankfully now I don't have to use them at all. They are insanely difficult to buy stuff from. During all those calls they keep pushing TV packages and get upset when I say no thank you. When I called to cancel they kept pushing promotional rates and asking me not to cancel. Even though my new service is less than half price, uncapped and has 30x more upload. All that said, when the service itself is running it at least works pretty much all the time without issue.

croutonwagon 6y ago
That’s my experience as well. Uptime is decent. Just hope an outage is widespread and not at your ground block. Because god help you if you need to reach out. It will be frustrating and painful and there is no escalation option. Honestly I get better results just going through the Better Business Bureau. It literally solved my last line down issue faster that way that the empty promises from their call center robots