This is one of the best examples of leadership I’ve ever seen... Huge impactful problem.... Gets past the gatekeepers... Things go bad... Issue gets discove

This is one of the best examples of leadership I’ve ever seen... Huge impactful problem.... Gets past the gatekeepers... Things go bad... Issue gets discovered & corrected.... Leader writes an honest and open note to explain the situation and actually apologizes. Corporate America could learn something from this.