We’re constantly refining our processes. It’s like any other part of the business in that it benefits in having a design thinking methodology applied or else it

We’re constantly refining our processes. It’s like any other part of the business in that it benefits in having a design thinking methodology applied or else it goes stale and fails to keep up with changing dynamics of the business and beyond. For example we decided to do fewer releases against conventional wisdom because we realised our customers were not able to keep up with training and other internal processes they are required to conduct for compliance reasons.