Speaking as a customer, when I take over the world it will be grounds for summary execution if I have to talk to someone to cancel what I signed up for with a c

Speaking as a customer, when I take over the world it will be grounds for summary execution if I have to talk to someone to cancel what I signed up for with a couple of button clicks. The NYT is a very, very legacy outfit and it's probably not a good idea to take cues from them.