That's a good chunk of the role and why they got "promoted" though! You want more such cogs, so naturally you expect them to make others into similar-behaving c

That's a good chunk of the role and why they got "promoted" though! You want more such cogs, so naturally you expect them to make others into similar-behaving cogs. Otherwise they're just "admin" and you might as well automate-them away with tools and processes.