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"Bigger businesses, like an airline or retailer, might hear from thousands of customers at a time - asking for information on a flight, or trying to track their
by ummonk 6y ago
"Bigger businesses, like an airline or retailer, might hear from thousands of customers at a time - asking for information on a flight, or trying to track their order. To make sure they can respond quickly, these businesses may use Facebook as a technology provider to manage some of the responses on their behalf. We will clearly label chats to make you aware when that happens."
Sounds like if the businesses use Facebook tooling to manage their chats, then the Facebook servers operating the tooling will see the contents of the chat.
Obligatory disclaimer: I work at Facebook but not in WhatsApp and don't have any extra knowledge beyond what is on the linked page.
- TrianguloY 6y agoAnd that's probably also why they say that the change is to make it clear that they do get the data. Of course, if you talk with someone, even if it's a person, you have no control over that other person. If you say something inappropriate in a group then everyone from that group can see it and share it. In the case of business they (probably) share all the chat data with their provider, which in most cases is Facebook (hence my analogy with the 3-persons group chat). What the change seems to imply is that, even if the business doesn't use Facebook tooling, Facebook will always have access to that business chat. I may be wrong though.
- KaiserPro 6y ago> Facebook will always have access to that business chat. yes, this is similar to any other business chat system. This would then allow Facebook to provide chat logs to businesses, something that would otherwise require a third party addon (and consequently a large eula before the chat starts) As with any other chat system, it requires users to trust the people hosting it. Personally I think its safer to talk about account details in whatsapp compared to the dodgy popups that are hacked into people's websites....
- feanaro 6y ago> yes, this is similar to any other business chat system. This would then allow Facebook to provide chat logs to businesses, something that would otherwise require a third party addon (and consequently a large eula before the chat starts) Why would a third party addon be required? In an E2EE setting, the business would just have to maintain logs on their end.
- ummonk 6y agoI think the "may" in "may use Facebook as a technology provider to manage some of the responses on their behalf" suggests that it will only happen if they use Facebook tooling. But likewise I may be wrong.