There was a post here a while back that showed one of the anti-virus s/w companies investing in UX and re-designing their UI, support load dropped 30-90%. In m

There was a post here a while back that showed one of the anti-virus s/w companies investing in UX and re-designing their UI, support load dropped 30-90%. In my own application I've had problems with users not understanding the meaning of things and what steps to perform. I design to solve my own problems mostly but do keep the novice in mind, but even so its difficult with reaching some type of a balance between the levels. Screenshots... http://www.devside.net/images/screenshots/large/local-dns-resolve.png http://www.devside.net/images/screenshots/large/local-dns-re... http://www.devside.net/images/screenshots/large/webapps-install-list.png http://www.devside.net/images/screenshots/large/webapps-inst... http://www.devside.net/images/screenshots/large/websites-add.png http://www.devside.net/images/screenshots/large/websites-add...