5 ms·
Really not a fan of this. Okta as a business are a pain to deal with, and unless you meet their minimum spend requirements (which are not told to you up-front)
by paranoidrobot 6y ago
Really not a fan of this.
Okta as a business are a pain to deal with, and unless you meet their minimum spend requirements (which are not told to you up-front) you're screwed.
I've rolled out a ton of commercial products where we started with 1-2 users or a few units of compute, and on the basic little/no support options.
When those products succeed, and we can demonstrate that not only does it meet our needs on paper, but it actually works, and whatever flaws that exist are not big enough to stop us wanting to use it more.
AWS, Atlassian's Jira and Confluence, Sendgrid, Mailchip, Duo, and a bunch of others all started being used in orgs where this kind of thing is super low friction and easy to spin up, we plug in a credit card to get us off the ground.
Okta? Well they'll tell you the pricing up-front, that's great - what they don't tell you is that after the trial period, you can't just give them a credit card, no you need to go through the sales process. It's not until you're talking to their salesperson that you find out you can't just start with a few licenses, no, you need to meet their minimum spend figure per month.
Well, that idea was dead.
- mattchamb 6y agoI've seen the "we cant take credit cards and just start charging" fight play out on the other end. The reason was that the sales teams objected to their commissions being bypassed, so everything had to funnel through the sales pipeline.
- quickthrower2 6y agoFunny so they’d rather lose business than sales commissions.