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> The 9to5Mac article says, "if the item is not received, Apple communicates with the customer over email and phone." Yet Dustin reported no phone call from App

• _qulr 6y ago
  > It's possible Dustin had silence unknown callers turned on. "Calls from unknown numbers will be silenced, sent to voicemail, and displayed on the Recents list." So the calls don't just disappear forever, you still see them when you check your phone. You just don't hear a ring. https://support.apple.com/en-us/HT207099 https://support.apple.com/en-us/HT207099 > Missing a payment and a failed attempted payment are two separate things that result in different outcomes. Autopay failed which likely set off red flags. Why would this set off red flags? A failed autopay actually seems a lot more innocent than flat out not trying to pay at all. Especially if the autopay had been working previously. > the essentially-stolen M1 MacBook This description is over the top. The only amount at issue is the trade-in credit.
  • zepto 6y ago
    >> the essentially-stolen M1 MacBook > This description is over the top. The only amount at issue is the trade-in credit. Presumably hundreds of dollars. Well above what most companies would think of as theft. Whichever way you look at it, they disabled the account because he hadn’t paid for his computer, which is not unreasonable in itself. Whatever happened, Dustin must have known he hadn’t sent in the trade-in, but he didn’t mention that when he incorrectly stated that his account had been disabled because of non payment of just one Apple Card bill.
    • _qulr 6y ago
      > Presumably hundreds of dollars. Well above what most companies would think of as theft. This spin is so strange. Dustin is a longtime customer of Apple. Apple has a lot of information on him, and has done a lot of business with him. The idea that now he's suddenly going to become a criminal and steal money from a trade-in credit is absurd. Then what, high-tail it to Mexico and live a life of luxury with those hundreds of dollars? > Whatever happened, Dustin must have known he hadn’t sent in the trade-in, but he didn’t mention that when You mean in the tweet? Which has a limit of 280 characters? Because he did mention it in the article that he wrote after the tweet. It's silly to criticize a tweet for having incomplete information. Of course tweets have incomplete information, that's inevitable. Are you going to die on the hill of the tweet? The article expanded on the tweet. zepto, I have to wonder what you think Dustin's goal is here? Do you think he's "out to get" Apple or something? Because buying Apple's latest MacBook Pro is a really strange way to bring down the company. Why are you so committed to tearing down one person who experienced a problem that nobody should experience? We're all interested in exactly how the problem occurred, but I don't know, I just find it so strange when people feel they need to be Apple's self-appointed unpaid internet defender. Apple, as one of the world's most powerful corporations, can speak for itself if it so chooses, as it just did today. You know, this never would have become a public issue if Dustin could have just spoken to someone on the phone at Apple and gotten his problem resolved right then over the phone. Shouldn't that be the bare minimum of customer service? Dustin certainly tried to do that. He only went public after multiple failures to resolve the problem first. Nothing you can say, and no mistakes that Dustin made, can change the fact that there was a massive failure of Apple customer service here.
      • zepto 6y ago
        You are continuing to speculate based on incomplete information. You are painting a picture, but really that’s all it is until we have more answers. You really don’t know what happened. > this never would have become a public issue if Dustin could have just spoken to someone on the phone at Apple and gotten his problem resolved right then over the phone Perhaps true. We don’t know for sure, but irrelevant to whether Dustin made bullshit statements. He could have made it public without that. > Which has a limit of 280 characters? What he wrote in those 280 characters turned to be total bullshit, completely unsubstantiated by anything He or Apple later said. That has nothing to do with the character limit. > I have to wonder what you think Dustin's goal is here? Do you think he's "out to get" Apple or something? You can follow the link I posted elsewhere in reply to Dustin himself. I don’t think it was his goal to harm Apple, however it is definitely some people’s goal, and by posting a false statement, he has created misinformation which such people readily exploit. > there was a massive failure of Apple customer service here No. This is just more speculation from you. As we have already established, you really don’t know what happened. > Why are you so committed to tearing down one person who experienced a problem that nobody should experience? Nobody is tearing anyone down. I’m just saying that we need to hear from him in order to understand what is happening. My response is to you drawing conclusions without waiting to hear from him. He provided incomplete and incorrect information and that has led people to draw faulty conclusions. It would help if he cleared this up. Even just saying “my bad, I was upset at having my account disabled and jumped to the wrong conclusion in my tweet” would help. Remember he doubled down later and made a second false claim about Apple’s policies. Why are you defending this anyway? Just because Apple can make press releases, why would you encourage the spread of false information here in this forum? The moderators do make effort to prevent that, but it takes a certain amount of community support too. It’s pretty simple - you made a list of questions which I agreed was reasonable, but that the clarification is clearly for Dustin to give now. The rest of this discussion stems from you drawing conclusions without waiting for him to reply.