What is an excellent government website user experience? In our evaluation of over 300 California, U.S., and international government websites, we discovered th

What is an excellent government website user experience? In our evaluation of over 300 California, U.S., and international government websites, we discovered that out of a maximum of 25 points across five criteria, about 47% of tested government websites score 20 points or above. Thoughts? Comments? Anything missing?