6 ms·

Questions still unanswered: 1. Did Apple talk to Dustin, or just to the media? 2. The 9to5Mac article says, "if the item is not received, Apple communicates w

by _qulr 6y ago

Questions still unanswered: 1. Did Apple talk to Dustin, or just to the media? 2. The 9to5Mac article says, "if the item is not received, Apple communicates with the customer over email and phone." Yet Dustin reported no phone call from Apple, and indeed Dustin's article says he was frustrated playing phone tag with multiple departments at Apple, each of whom were unable to help him resolve the issue. 3. Why did Apple Card deny the charge? My understanding is that it's not common practice in the credit card industry for cards to stop working after one late payment. It seems that the missed payment in this case would have only been $9.99 for Dustin's iCloud upgrade (which was successful charged and up to date on payments, Dustin said). There are late fees and so forth, but they don't usually just render the card unusable. 4. Why did this happen so fast, and why is Apple such a hardass with loyal Apple customers? A customer who in this case had purchased multiple MacBook Pros, as well as iCloud, I'm sure among other things. 5. What ever happened to the trade-in kit that Apple was supposed to send to Dustin? There's no indication that it ever arrived.

zepto 6y ago
Reasonable questions. Frankly, though they are questions for Dustin. I’d like him to confirm that he didn’t receive any calls or emails about this. It would be pretty bad if Apple is claiming to have done this, and didn’t. The fact that he didn’t mention them doesn’t mean they didn’t happen. It just means he didn’t connect them to the suspension of his card, which he had another explanation for. What makes you think it happened ‘fast’? I haven’t seen a timeline of what happened that makes that clear. Either way, Dustin owes us a clarification at this point. He left a lot out of his original story, and was flat out wrong about Apple’s policy. His report has lost credibility for me now that we have this additional information. I agree that it doesn’t mean Apple’s policies are somehow exonerated, but we won’t know that until Dustin either confirms or denies the details. Let’s note that he said this: https://news.ycombinator.com/item?id=26308271 https://news.ycombinator.com/item?id=26308271 And that his original tweet that Apple disabled his account after just one missed payment, was complete bullshit.
- _qulr 6y ago
  > they are questions for Dustin How are 3, 4, and 5 questions for Dustin? Dustin is supposed to answer "why is Apple such a hardass with loyal Apple customers" for example? > I’d like him to confirm that he didn’t receive any calls or emails about this. He did receive emails, which he described in his article. He also described phone calls with Apple that happened after his accounts were disabled, but obviously there was nothing before that. "The first person I spoke to at Apple spent a while researching the issue and then told me there was nothing she could do but escalate the issue, and that I should expect a call “hopefully” within the next day. I asked what the problem might be, and she seemed as confused as I was." https://dcurt.is/apple-card-can-disable-your-icloud-account https://dcurt.is/apple-card-can-disable-your-icloud-account > What makes you think it happened ‘fast’? He purchased the new MacBook Pro in mid-January. Apple sent an "Action Required: Apple Card" email on February 15 regarding the trade-in. The account suspensions started around February 19, "About ten days ago" according to the March 1 article. That seems relatively quick to me. Apple certainly isn't hurting for cash, what's the rush? > And that his original tweet that Apple disabled his account after just one missed payment, was complete bullshit. He only missed one payment, and Apple disabled his accounts shortly thereafter. Nobody is disputing those facts. So what's complete bullshit?
  - zepto 6y ago
    With all due respect, this isn’t really a “question”. It’s a conclusion. > why is Apple such a hardass with loyal Apple customers" for example? It’s like saying “have you stopped beating your wife yet?” It’s really just you making the statement that you want people to hear. Without hearing from Dustin we can’t draw that conclusion. Justin wrote what now looks like clear bullshit. We have heard Apple’s response. It’s now time for Dustin’s response.
    - _qulr 6y ago
      > It’s like saying “have you stopped beating your wife yet?” No, it's not. I described the timeline. I described how Dustin is a loyal Apple customer. Disabling his accounts over a delayed trade-in seems unnecessary and overly harsh. > We have heard Apple’s response. It’s now time for Dustin’s response. This goes back to my question 1. I wonder whether Apple even spoke to Dustin, or if he found out the way the rest of us did, on 9to5Mac. If the latter, then you can't expect him to already have a response. Especially since everything he says will be closely scrutinized by everyone. After all, Apple's response didn't come until 2 days after the article. Which I'm not complaining about, but we need to give these things time and not demand immediate responses to our hot takes.
komocode 6y ago
> The 9to5Mac article says, "if the item is not received, Apple communicates with the customer over email and phone." Yet Dustin reported no phone call from Apple, It's possible Dustin had silence unknown callers turned on. > My understanding is that it's not common practice in the credit card industry for cards to stop working after one late payment. Missing a payment and a failed attempted payment are two separate things that result in different outcomes. Autopay failed which likely set off red flags. > Why did this happen so fast The locked Apple ID and iCloud shutdown only happened on the M1 MacBook he purchased. Which makes sense. If I were to abuse the instant credit system and sold the essentially-stolen M1 MacBook on Ebay, the buyer should be able to know quickly if there were any issues with the device so they can rectify appropriately.
- _qulr 6y ago
  > It's possible Dustin had silence unknown callers turned on. "Calls from unknown numbers will be silenced, sent to voicemail, and displayed on the Recents list." So the calls don't just disappear forever, you still see them when you check your phone. You just don't hear a ring. https://support.apple.com/en-us/HT207099 https://support.apple.com/en-us/HT207099 > Missing a payment and a failed attempted payment are two separate things that result in different outcomes. Autopay failed which likely set off red flags. Why would this set off red flags? A failed autopay actually seems a lot more innocent than flat out not trying to pay at all. Especially if the autopay had been working previously. > the essentially-stolen M1 MacBook This description is over the top. The only amount at issue is the trade-in credit.
  - zepto 6y ago
    >> the essentially-stolen M1 MacBook > This description is over the top. The only amount at issue is the trade-in credit. Presumably hundreds of dollars. Well above what most companies would think of as theft. Whichever way you look at it, they disabled the account because he hadn’t paid for his computer, which is not unreasonable in itself. Whatever happened, Dustin must have known he hadn’t sent in the trade-in, but he didn’t mention that when he incorrectly stated that his account had been disabled because of non payment of just one Apple Card bill.

by _qulr 6y ago

zepto 6y ago

Reasonable questions. Frankly, though they are questions for Dustin. I’d like him to confirm that he didn’t receive any calls or emails about this. It would be pretty bad if Apple is claiming to have done this, and didn’t. The fact that he didn’t mention them doesn’t mean they didn’t happen. It just means he didn’t connect them to the suspension of his card, which he had another explanation for. What makes you think it happened ‘fast’? I haven’t seen a timeline of what happened that makes that clear. Either way, Dustin owes us a clarification at this point. He left a lot out of his original story, and was flat out wrong about Apple’s policy. His report has lost credibility for me now that we have this additional information. I agree that it doesn’t mean Apple’s policies are somehow exonerated, but we won’t know that until Dustin either confirms or denies the details. Let’s note that he said this: https://news.ycombinator.com/item?id=26308271 https://news.ycombinator.com/item?id=26308271 And that his original tweet that Apple disabled his account after just one missed payment, was complete bullshit.

_qulr 6y ago
> they are questions for Dustin How are 3, 4, and 5 questions for Dustin? Dustin is supposed to answer "why is Apple such a hardass with loyal Apple customers" for example? > I’d like him to confirm that he didn’t receive any calls or emails about this. He did receive emails, which he described in his article. He also described phone calls with Apple that happened after his accounts were disabled, but obviously there was nothing before that. "The first person I spoke to at Apple spent a while researching the issue and then told me there was nothing she could do but escalate the issue, and that I should expect a call “hopefully” within the next day. I asked what the problem might be, and she seemed as confused as I was." https://dcurt.is/apple-card-can-disable-your-icloud-account https://dcurt.is/apple-card-can-disable-your-icloud-account > What makes you think it happened ‘fast’? He purchased the new MacBook Pro in mid-January. Apple sent an "Action Required: Apple Card" email on February 15 regarding the trade-in. The account suspensions started around February 19, "About ten days ago" according to the March 1 article. That seems relatively quick to me. Apple certainly isn't hurting for cash, what's the rush? > And that his original tweet that Apple disabled his account after just one missed payment, was complete bullshit. He only missed one payment, and Apple disabled his accounts shortly thereafter. Nobody is disputing those facts. So what's complete bullshit?
- zepto 6y ago
  With all due respect, this isn’t really a “question”. It’s a conclusion. > why is Apple such a hardass with loyal Apple customers" for example? It’s like saying “have you stopped beating your wife yet?” It’s really just you making the statement that you want people to hear. Without hearing from Dustin we can’t draw that conclusion. Justin wrote what now looks like clear bullshit. We have heard Apple’s response. It’s now time for Dustin’s response.
  - _qulr 6y ago
    > It’s like saying “have you stopped beating your wife yet?” No, it's not. I described the timeline. I described how Dustin is a loyal Apple customer. Disabling his accounts over a delayed trade-in seems unnecessary and overly harsh. > We have heard Apple’s response. It’s now time for Dustin’s response. This goes back to my question 1. I wonder whether Apple even spoke to Dustin, or if he found out the way the rest of us did, on 9to5Mac. If the latter, then you can't expect him to already have a response. Especially since everything he says will be closely scrutinized by everyone. After all, Apple's response didn't come until 2 days after the article. Which I'm not complaining about, but we need to give these things time and not demand immediate responses to our hot takes.

komocode 6y ago

> The 9to5Mac article says, "if the item is not received, Apple communicates with the customer over email and phone." Yet Dustin reported no phone call from Apple, It's possible Dustin had silence unknown callers turned on. > My understanding is that it's not common practice in the credit card industry for cards to stop working after one late payment. Missing a payment and a failed attempted payment are two separate things that result in different outcomes. Autopay failed which likely set off red flags. > Why did this happen so fast The locked Apple ID and iCloud shutdown only happened on the M1 MacBook he purchased. Which makes sense. If I were to abuse the instant credit system and sold the essentially-stolen M1 MacBook on Ebay, the buyer should be able to know quickly if there were any issues with the device so they can rectify appropriately.

_qulr 6y ago
> It's possible Dustin had silence unknown callers turned on. "Calls from unknown numbers will be silenced, sent to voicemail, and displayed on the Recents list." So the calls don't just disappear forever, you still see them when you check your phone. You just don't hear a ring. https://support.apple.com/en-us/HT207099 https://support.apple.com/en-us/HT207099 > Missing a payment and a failed attempted payment are two separate things that result in different outcomes. Autopay failed which likely set off red flags. Why would this set off red flags? A failed autopay actually seems a lot more innocent than flat out not trying to pay at all. Especially if the autopay had been working previously. > the essentially-stolen M1 MacBook This description is over the top. The only amount at issue is the trade-in credit.
- zepto 6y ago
  >> the essentially-stolen M1 MacBook > This description is over the top. The only amount at issue is the trade-in credit. Presumably hundreds of dollars. Well above what most companies would think of as theft. Whichever way you look at it, they disabled the account because he hadn’t paid for his computer, which is not unreasonable in itself. Whatever happened, Dustin must have known he hadn’t sent in the trade-in, but he didn’t mention that when he incorrectly stated that his account had been disabled because of non payment of just one Apple Card bill.