3 ms·

The major cloud providers REALLY need to focus on fixing years old bugs in their widely used offerings instead of launching new ones. I guess the incentives are

by ciguy 6y ago

The major cloud providers REALLY need to focus on fixing years old bugs in their widely used offerings instead of launching new ones. I guess the incentives are out of whack tho, since a working and widely used but slightly broken offering will be used by their existing customers. But if a competitor beats them to the next major thing, they will lose customers as they migrate over to use it. So they're in a kind of arms race against each other to roll out new seemingly obscure offerings in case one of them becomes the next thing and sees widespread adoption.

paxys 6y ago
"Years old bugs" are now features
- ciguy 6y ago
  This is somewhat true in that so many people have worked around them that a fix would likely break a lot of existing users implementations.
jcims 6y ago
I wonder if it would be possible to run a site where people submit and rate bugs/enhancements/workarounds in cloud products. E.g. AWS Config doesn't support service X or sharing ENIs across NLB target groups can ruin your day.
- ciguy 6y ago
  The AWS forums used to have bug reports that were ranked by upvotes. AWS didn't seem to pay much attention though, the highest voted bugs stayed that way for years with no change or acknowledgement. I haven't personally been on their forums in years so I have no idea if this is still the case.
- jiggawatts 6y ago
  Azure has the feedback forum: https://feedback.azure.com/forums/34192--general-feedback https://feedback.azure.com/forums/34192--general-feedback It supports ranking, and you can even assign 1, 2, or 3 votes for a specific issue depending on how important it is to you. Of course, this doesn't matter, because this is just where customers are told to go complain by support. It's like telling an upset child to shout at a wall to get their "feelings out". A casual stroll through the list of suggestions will quickly uncovers hundreds and hundreds that would be a trivial fix, but has a huge impact on customers. Some of these have languished for years with either no feedback or "WONTFIX". Azure Active Directory in particular has some shocking open issues. My favourite is that you can't stop an App Service so that it stops spending money! You can only delete it. If you downgrade it to the Free tier, that removes features by wiping and corrupting you configuration. This keeps coming up over and over, and the response is: "We don't want to, shh, go away" https://feedback.azure.com/forums/287593-logic-apps/suggestions/34102060-allow-us-to-stop-pause-an-app-service-plan https://feedback.azure.com/forums/287593-logic-apps/suggesti... https://feedback.azure.com/forums/169385-web-apps/suggestions/31339084-azure-webapp-backup-stop-option https://feedback.azure.com/forums/169385-web-apps/suggestion... https://feedback.azure.com/forums/169385-web-apps/suggestions/13550325-ability-to-suspend-app-service-plans-without-charg https://feedback.azure.com/forums/169385-web-apps/suggestion... https://feedback.azure.com/forums/169385-web-apps/suggestions/11353470-don-t-charge-for-app-services-in-a-stopped-state https://feedback.azure.com/forums/169385-web-apps/suggestion... The next best one is that the Portal team absolutely refuses to implement a default region option in the GUI, forcing 100% of their GUI users to click through that unnecessary extra selection every single time. https://feedback.azure.com/forums/223579-azure-portal/suggestions/6715615-when-selecting-a-location-how-to-save-as-default https://feedback.azure.com/forums/223579-azure-portal/sugges... https://feedback.azure.com/forums/34192--general-feedback/suggestions/39532030-default-region-of-service-based-on-region-of-resou https://feedback.azure.com/forums/34192--general-feedback/su... It's a fun page to dig through, some of the gaps are just so glaring as to beggar belief.
notabee 6y ago
Digital slumlords?
- ciguy 6y ago
  Yes in a way they're rent seeking so this is not a bad comparison.

by ciguy 6y ago

paxys 6y ago

"Years old bugs" are now features

ciguy 6y ago
This is somewhat true in that so many people have worked around them that a fix would likely break a lot of existing users implementations.

jcims 6y ago

I wonder if it would be possible to run a site where people submit and rate bugs/enhancements/workarounds in cloud products. E.g. AWS Config doesn't support service X or sharing ENIs across NLB target groups can ruin your day.

ciguy 6y ago
The AWS forums used to have bug reports that were ranked by upvotes. AWS didn't seem to pay much attention though, the highest voted bugs stayed that way for years with no change or acknowledgement. I haven't personally been on their forums in years so I have no idea if this is still the case.
jiggawatts 6y ago
Azure has the feedback forum: https://feedback.azure.com/forums/34192--general-feedback https://feedback.azure.com/forums/34192--general-feedback It supports ranking, and you can even assign 1, 2, or 3 votes for a specific issue depending on how important it is to you. Of course, this doesn't matter, because this is just where customers are told to go complain by support. It's like telling an upset child to shout at a wall to get their "feelings out". A casual stroll through the list of suggestions will quickly uncovers hundreds and hundreds that would be a trivial fix, but has a huge impact on customers. Some of these have languished for years with either no feedback or "WONTFIX". Azure Active Directory in particular has some shocking open issues. My favourite is that you can't stop an App Service so that it stops spending money! You can only delete it. If you downgrade it to the Free tier, that removes features by wiping and corrupting you configuration. This keeps coming up over and over, and the response is: "We don't want to, shh, go away" https://feedback.azure.com/forums/287593-logic-apps/suggestions/34102060-allow-us-to-stop-pause-an-app-service-plan https://feedback.azure.com/forums/287593-logic-apps/suggesti... https://feedback.azure.com/forums/169385-web-apps/suggestions/31339084-azure-webapp-backup-stop-option https://feedback.azure.com/forums/169385-web-apps/suggestion... https://feedback.azure.com/forums/169385-web-apps/suggestions/13550325-ability-to-suspend-app-service-plans-without-charg https://feedback.azure.com/forums/169385-web-apps/suggestion... https://feedback.azure.com/forums/169385-web-apps/suggestions/11353470-don-t-charge-for-app-services-in-a-stopped-state https://feedback.azure.com/forums/169385-web-apps/suggestion... The next best one is that the Portal team absolutely refuses to implement a default region option in the GUI, forcing 100% of their GUI users to click through that unnecessary extra selection every single time. https://feedback.azure.com/forums/223579-azure-portal/suggestions/6715615-when-selecting-a-location-how-to-save-as-default https://feedback.azure.com/forums/223579-azure-portal/sugges... https://feedback.azure.com/forums/34192--general-feedback/suggestions/39532030-default-region-of-service-based-on-region-of-resou https://feedback.azure.com/forums/34192--general-feedback/su... It's a fun page to dig through, some of the gaps are just so glaring as to beggar belief.

notabee 6y ago

Digital slumlords?

ciguy 6y ago
Yes in a way they're rent seeking so this is not a bad comparison.