The single biggest thing I've learned is to value the skills of people who are not software engineers. For example, it's a joy to see a great salesperson at wor

The single biggest thing I've learned is to value the skills of people who are not software engineers. For example, it's a joy to see a great salesperson at work. The best of them have incredible listening skills that allow them to connect user problems with vendor solutions, plus the persistence to bull through obstacles to make customers happy.