Yup. That's exactly why enterprise software almost universally sucks. This could really be applied to any good or service where the purchaser is not the end us

Yup. That's exactly why enterprise software almost universally sucks. This could really be applied to any good or service where the purchaser is not the end user. For example, in the U.S. dealing with your health insurance company is a nightmare, and a lot of that has to do with the fact that it's your employer who's the customer. If the health insurance company treats you badly, you can't go with another provider, so they're free to offer terrible service so long as they don't piss of your company's HR department who decides which health plans to go with.