4 ms·

This is a specific nickpick but you won’t make me miss Outlook desktop. It’s crazy old and big, and for basic email stuff, its web app counterpart is much faste

by deburo 6y ago

This is a specific nickpick but you won’t make me miss Outlook desktop. It’s crazy old and big, and for basic email stuff, its web app counterpart is much faster. But anyway in the enterprise sector, it doesn’t matter whether an app is web or native, it will be slow regardless lol.

jl6 6y ago
And just to confirm the forces in play here: enterprises care primarily about business outcomes of software, license cost, and support risk, with end-user experience being very far down the priority list except for a very few productivity applications where UI responsiveness actually matters for increasing employee output (fewer than you’d think). In short, the users aren’t the customers.
- tharne 6y ago
  Yup. That's exactly why enterprise software almost universally sucks. This could really be applied to any good or service where the purchaser is not the end user. For example, in the U.S. dealing with your health insurance company is a nightmare, and a lot of that has to do with the fact that it's your employer who's the customer. If the health insurance company treats you badly, you can't go with another provider, so they're free to offer terrible service so long as they don't piss of your company's HR department who decides which health plans to go with.
- branko_d 6y ago
  > ...except for a very few productivity applications where UI responsiveness actually matters for increasing employee output (fewer than you’d think). If there is UI, UI responsiveness matters for employee output. Research that has been done on this topic suggests that increase in UI latency non-linearly decreases user productivity, whith the ultimate effect on the cost of doing business. And that has been known for decades - take a look at the "The Economic Value of Rapid Response Time" from 1982: https://jlelliotton.blogspot.com/p/the-economic-value-of-rapid-response.html https://jlelliotton.blogspot.com/p/the-economic-value-of-rap... It's puzzling to me why businisses still don't prioritize UI latency, but it's not a rational decision. Perhaps it's just human nature, as hinted in the linked article: "...few executives are aware that such a balance is economically and technically feasible."
selimthegrim 6y ago
Can someone explain why from the mobile version of Outlook (OWA) I can't send an email marked with Urgent/High priority/importance?
- silly-silly 6y ago
  Thats only for managers.
astrostl 6y ago
nitpick. Yes, this is me nitpicking XD

by deburo 6y ago

jl6 6y ago

And just to confirm the forces in play here: enterprises care primarily about business outcomes of software, license cost, and support risk, with end-user experience being very far down the priority list except for a very few productivity applications where UI responsiveness actually matters for increasing employee output (fewer than you’d think). In short, the users aren’t the customers.

tharne 6y ago
Yup. That's exactly why enterprise software almost universally sucks. This could really be applied to any good or service where the purchaser is not the end user. For example, in the U.S. dealing with your health insurance company is a nightmare, and a lot of that has to do with the fact that it's your employer who's the customer. If the health insurance company treats you badly, you can't go with another provider, so they're free to offer terrible service so long as they don't piss of your company's HR department who decides which health plans to go with.
branko_d 6y ago
> ...except for a very few productivity applications where UI responsiveness actually matters for increasing employee output (fewer than you’d think). If there is UI, UI responsiveness matters for employee output. Research that has been done on this topic suggests that increase in UI latency non-linearly decreases user productivity, whith the ultimate effect on the cost of doing business. And that has been known for decades - take a look at the "The Economic Value of Rapid Response Time" from 1982: https://jlelliotton.blogspot.com/p/the-economic-value-of-rapid-response.html https://jlelliotton.blogspot.com/p/the-economic-value-of-rap... It's puzzling to me why businisses still don't prioritize UI latency, but it's not a rational decision. Perhaps it's just human nature, as hinted in the linked article: "...few executives are aware that such a balance is economically and technically feasible."

selimthegrim 6y ago

Can someone explain why from the mobile version of Outlook (OWA) I can't send an email marked with Urgent/High priority/importance?

silly-silly 6y ago
Thats only for managers.

astrostl 6y ago

nitpick. Yes, this is me nitpicking XD