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It’s not the support agent’s fault - it’s the system. Nice to see you realized that in the thread.
by wjamesg 6y ago
It’s not the support agent’s fault - it’s the system. Nice to see you realized that in the thread.
- breck 6y agoI often too harsh on support agents. I love the Amazon way where you can always just email jeff at amazon if you have a serious problem, and it gets routed appropriately. That gives me peace of mind and probably makes me treat any entry level support agent at Amazon better. I speak bluntly but quickly reverse course when someone steps up and does the right thing.