> am not an Apple customer myself, so I have no idea how Apple works. I think this is BS. It’s not uncommon for me to do a quick web search on behalf of a par

> am not an Apple customer myself, so I have no idea how Apple works. I think this is BS. It’s not uncommon for me to do a quick web search on behalf of a parent who is less savvy. I typically find what they’re looking for (such as the current COVID vax protocol in their city) on the first attempt. I assume you have the same ability. > I assumed that the store employee could redirect her if necessary. This is fair. I can see why this might be expected.