I had a call with a bank in Chicago where they apologized for not being able to do [a thing the McKenzie family needed done] because their branch was closed. I

I had a call with a bank in Chicago where they apologized for not being able to do [a thing the McKenzie family needed done] because their branch was closed. I asked if they had closed again due to covid-19, because the site said that that branch had re-opened. They said "Oh, no. We're back to WFH because our branched was torched." I don't want to point fingers at the bank for social reasons, but I was flabbergasted, given that it is not in part of the city where a bank would consider itself at obvious risk during a suspension of the general prohibition against breaking into banks.