I would differentiate the feedback forums (Uservoice, GetSatisfaction) from Olark & SnapEngage which help with converting customers via real-time chats. Real t

I would differentiate the feedback forums (Uservoice, GetSatisfaction) from Olark & SnapEngage which help with converting customers via real-time chats. Real time chat is much more important for a startup. You can learn from potential customers + convert them on the spot...