You hit my sentiment on that perfectly. I am currently going through something similar on some open source software. Basically the people who run the project

You hit my sentiment on that perfectly. I am currently going through something similar on some open source software. Basically the people who run the project are 'done'. But it depends on other services and those people are 'done' too. They got tired of the endless support requests with little recompense. So they bailed out. Yet from my 'customer' point of view now something I used no longer works correctly and no amount of money will fix that. So now I have to spend a bunch of time trying to figure out something that works for me for something that 'worked'. This is the situation many of these companies leave other people and companies in. Fail usable is what IoT should be. Instead it seems to be just 'fail and you are out of luck'.