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This is just BS. As customer you shouldn’t have to know how the company works.
by spaetzleesser 6y ago
This is just BS. As customer you shouldn’t have to know how the company works.
- kube-system 6y agoI agree that you shouldn't have to. But in the world of multinational business, navigating some of the bureaucracy is really a consumer literacy skill. You can easily find yourselves in the same customer-service traps at almost any large company if you misdirect a request. There is no doubt this is not ideal -- but it is nonetheless a nuance of the status quo. Honestly, I think Apple is better about this than their peers.