There should be a clearly defined way for doing this. Right now there are a ton of “maybe” options. Maybe tweeting about it will help, maybe calling will help,

There should be a clearly defined way for doing this. Right now there are a ton of “maybe” options. Maybe tweeting about it will help, maybe calling will help, maybe having a friend at the company will help, maybe somebody at the Apple Store will help. Or many times, nothing will work and you are screwed. There should be a clearly defined way for doing this instead of a faceless, opaque bureaucracy that regular people can’t understand. In this sense big tech is very similar to US healthcare. As user you are pretty much at their mercy. Maybe they feel like helping, maybe not.