It's not all fraud. I've recently started ordering from a national fast food restaurant that does curbside delivery. Of five orders, four had problems. This is

It's not all fraud. I've recently started ordering from a national fast food restaurant that does curbside delivery. Of five orders, four had problems. This is curbside, no one but me and the employee touched my order. If someone pre-covid forgot the fries in the order, you just say "you forgot my fries", and you get your fries. Now, someone makes it, someone else bags it, someone ELSE picks it up, puts it in their car, and delivers it to some address contact free. There is a chance for error at each step. By the time you know something's wrong, there's nothing really to be done, except ask for a refund. Grocery delivery is similar. It's normal for an order to have a mistake in it. No fraud, just "extra bag" or "missing bag", and we've always be able to find it. The systems are new, and don't have good safeguards built in yet. I think the main problem (in addition to fraud) is there are too many moving parts, and most of them are new. Things like reminders: "That order is still waiting to be carried out to the car" or "did you give them all the bags expected?" aren't built into systems yet, and so you get issues. Add a third party delivery service to the above, and you just get more of the same.