3 ms·
> The real problem is that the app companies have very little incentive to stop fraud The app companies have plenty of incentive to stop customers from defraud
by duskwuff 6y ago
> The real problem is that the app companies have very little incentive to stop fraud
The app companies have plenty of incentive to stop customers from defrauding them (e.g. by using stolen credit cards); they simply have no incentive to stop customers from defrauding the restaurants, because that doesn't come out of their pocket.
- londons_explore 6y agoRestaurants will keep track of profit and loss for each app. If an app has too much fraud they'll remove themselves from the app. The only time that doesn't work is if there is only one app in a small town or city.
- Nextgrid 6y agoThe delivery platforms have a near-monopoly and are equally scummy, so unless you’re a household name customers will jump through extra hoops to order from (like going direct to your website), you have no choice but to accept this if you want to compete.
- londons_explore 6y agoTrue, but there are many delivery apps, and you can choose to be listed on only some of them, even if you're a small restaurant. Likewise, at peak times when you can't take any more orders, you'll disable the least profitable app first.
- maccard 6y agoPresumably more people are tied to their platform installed (UberEats/Deliver/JustEat) than a restaurant. If "that random pizza place across town that I order from in one click" disappeared off deliveroo, many people would just go to the next restaurant on the list. It also wouldn't surprise me if these apps/sites delisted them in such a way that if you go looking for them they tell you they're "not accepting orders anymore" and just suggest an alternative.