A lot of this may be errors in the more-complicated delivery supply chain rather than intentional dishonesty, or intentional dishonesty on the part of someone o

A lot of this may be errors in the more-complicated delivery supply chain rather than intentional dishonesty, or intentional dishonesty on the part of someone other than the (listed) customer. We've had our delivery orders show up next door. Orders for next door show up on our doorstep. Orders for somebody the next block over show up on our doorstep. Orders go completely missing. Dashers pick up the wrong order at the restaurant. Restaurants pack the wrong item into the wrong order. Restaurants leave off an item. Platforms display menu items that the restaurant isn't actually selling. In most cases, when our order doesn't show up, we call the platform and get the charge refunded, or sometimes have the order resent. But when we've called a platform to say that we got somebody else's meal, they might be looking for it, they tell us "Well, it's yours now." We've gotten a few free lunches (and one free order of ~$200 worth of groceries) this way, making up for the many missing items and occasional lost grocery delivery. We assumed that the platform is eating (no pun intended) the cost of this, but maybe they're just passing it along to the restaurant. Some of this is also generic credit card & identity theft. We had our bank account number stolen a few months ago; you damn well bet we're going to call and shut down that account and get those charges reversed, and whoever's providing services to someone with fraudulent payment methods is going to eat the costs.