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Loeg, I think this exactly what they did to me - I had good luck with chase (CSR if it matters?). Submitted the chargeback in early Dec and received confirmatio

by PEJOE 6y ago

Loeg, I think this exactly what they did to me - I had good luck with chase (CSR if it matters?). Submitted the chargeback in early Dec and received confirmation at the end of the month. I had all the tracking information, recordings, etc, but was never asked for any information from chase. I had tried to go through PayPal’s dispute mechanism first around dec 5 - so 43 days after the order was placed. Hope some of this is helpful to you. I think Etsy should own the refund process when they detect these fake stores and scams. If they can delete the store, they should be able to have PayPal reverse all the charges associated with it, right?

loeg 6y ago
One interesting thing I learned about Etsy from my experience: you can only open an issue/case once on any given order! So in my experience, I opened an "item not delivered" (as opposed to: some other problem with the delivered product) case when nothing showed up after 1.5 months; THEN the merchant sent the item; THEN when it arrived I closed the issue as it had been delivered. But five seconds later when I opened the packaging and noticed the item was total garbage, I could not open another case on the order. Bah. I think the scam sellers on Etsy know this, and intentionally induce customers to open a case they can cheaply satisfy, but will prevent contesting real problems with the purchase later (on the Etsy platform). Mine was also charged to a Chase CSR, amusingly enough! The merchant disputed the chargeback, so I've had to supply evidence to Chase, and they're still deliberating internally. I don't care about the money lost (~$80), but I really don't want the fucking scammer to get it! Totally agree that Etsy should own refunding when they detect fake stores and scams. I don't know what their relationship with Paypal is, but it's the right thing to do as a platform.

by PEJOE 6y ago

loeg 6y ago

One interesting thing I learned about Etsy from my experience: you can only open an issue/case once on any given order! So in my experience, I opened an "item not delivered" (as opposed to: some other problem with the delivered product) case when nothing showed up after 1.5 months; THEN the merchant sent the item; THEN when it arrived I closed the issue as it had been delivered. But five seconds later when I opened the packaging and noticed the item was total garbage, I could not open another case on the order. Bah. I think the scam sellers on Etsy know this, and intentionally induce customers to open a case they can cheaply satisfy, but will prevent contesting real problems with the purchase later (on the Etsy platform). Mine was also charged to a Chase CSR, amusingly enough! The merchant disputed the chargeback, so I've had to supply evidence to Chase, and they're still deliberating internally. I don't care about the money lost (~$80), but I really don't want the fucking scammer to get it! Totally agree that Etsy should own refunding when they detect fake stores and scams. I don't know what their relationship with Paypal is, but it's the right thing to do as a platform.