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Ive heard it multiple times. Mainly because there is a membership fee. And I disagree about the chargeback process on visa/MasterCard. Ive only ever had to do
by croutonwagon 6y ago
Ive heard it multiple times. Mainly because there is a membership fee.
And I disagree about the chargeback process on visa/MasterCard. Ive only ever had to do it once. It took a very long time to open. The experience lasted close to 12 weeks and I had to appeal the finding a to a “manager” when the company I filed the chargeback with simply said “nah it’s valid” and visa attempted to find against it b
Even the initial call was a typical call center experience that took over an hour, and a couple long holds.
Amex has very good customer service. Ive never been on a hold for over 5 minutes that I can remember. And the few reports, fraud, chargebacks etc were very easy. They took everything up front and straight said “if you don’t hear back by x date, consider the matter settled”
I stopped shopping at costco for multiple reasons, mostly how other customers acted and how crowded chaotic it got. But then stopping Amex charges was the straw. I carry an alternative card just in case, but try to run all purchases through one so I have one bill to pay. I didn’t feel the need to chnage that process so I could buy bulk TP (which was mostly all we bought there). Even the gas lines are silly here.
- lotsofpulp 6y agoFYI, Visa and MasterCard don’t handle chargebacks, they are simple payment networks. The bank that issued your card is the one you interact with for chargebacks. Your experience with one bank that issues Visa/MasterCard credit cards has no bearing on any other. I suspect there’s different level of customer service based on different annual fees, even at the same bank.
- croutonwagon 6y agoYeah I think I said elsewhere I thought that may be the case. I’m not really aware of another banks I’d prefer to deal with that is centered on customer service. Wouldn’t surprise me if there was. We tend to use Credit Unions in general, but don’t hold credit cards through them.