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You probably don't like speaking to robots because they're currently terrible. Fixing that obviously has far more of an upside than just not trying.

colanderman 6y ago
Maybe, but can I please not be forced to do business via the robots while they are terrible? Also, beside being spectacularly good, the AI has to also be actually empowered for me not to find the process wasteful and insulting. The AI should actually be able to solve my problem as a result of natural language communication. Not just walk me through a prepared script: that's frustrating even when a real live human does it.
craftinator 6y ago
Except that I, too, would rather book an appointment with a date picker than talk to anyone, much less a machine programmed to act like a person. It's like in order to make coffee, getting in my car and driving around the block ten times, parking in front of my house and going in to make coffee, vs just MAKING COFFEE, without doing a bunch of time wasting fluff first.
- exporectomy 6y ago
  This might be an age thing because I was like that when I was younger. I didn't understand why I had to keep interacting with seemingly pointless humans in service industries everywhere. But now I'm older, I find talking is more comfortable than using a computer. I don't quite know why. Maybe speaking to a human is something we're biologically built for and these other modes of interaction are a little extra taxing on the brain even if they appear simpler. They involve reading and writing which every school kid knows is harder work than talking. Or maybe it's just that so many computer interactions are actually slow and frustrating. Ever tried ordering at McDonalds using the touch-screen machines? It's aggravatingly tedious and complicated. There's no "take my money and go away" button. You have to navigate your way through a bunch of stupid menus trying to up-sell you, and each one has an unforgivable loading time.

colanderman 6y ago

Maybe, but can I please not be forced to do business via the robots while they are terrible? Also, beside being spectacularly good, the AI has to also be actually empowered for me not to find the process wasteful and insulting. The AI should actually be able to solve my problem as a result of natural language communication. Not just walk me through a prepared script: that's frustrating even when a real live human does it.

craftinator 6y ago

Except that I, too, would rather book an appointment with a date picker than talk to anyone, much less a machine programmed to act like a person. It's like in order to make coffee, getting in my car and driving around the block ten times, parking in front of my house and going in to make coffee, vs just MAKING COFFEE, without doing a bunch of time wasting fluff first.

exporectomy 6y ago
This might be an age thing because I was like that when I was younger. I didn't understand why I had to keep interacting with seemingly pointless humans in service industries everywhere. But now I'm older, I find talking is more comfortable than using a computer. I don't quite know why. Maybe speaking to a human is something we're biologically built for and these other modes of interaction are a little extra taxing on the brain even if they appear simpler. They involve reading and writing which every school kid knows is harder work than talking. Or maybe it's just that so many computer interactions are actually slow and frustrating. Ever tried ordering at McDonalds using the touch-screen machines? It's aggravatingly tedious and complicated. There's no "take my money and go away" button. You have to navigate your way through a bunch of stupid menus trying to up-sell you, and each one has an unforgivable loading time.