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I have found in my career that being too good at on-call/L3 escalations only makes them come to you more. Teams that have slopey shoulders and phones that seem
by steveBK123 6y ago
I have found in my career that being too good at on-call/L3 escalations only makes them come to you more. Teams that have slopey shoulders and phones that seem to always go to voicemail.. don’t get reprimanded, and your team gets to keep playing hero.
- devchix 6y agoThis is an observable truth. Be good, but don't show that you're too good. You'll get called all the time, even for stuff you're not good at. You'll be the janitor for all kinds of idiotic mess, and the perverse incentive will make them call and rely on you more, and you get less of your work and what's important to you done. Here's a joke that'll provoke cynical laughter: What do you get for winning a pie eating contest? More pies. The world breaks everyone.
- sershe 6y agoI suppose that could be true in small organizations... not a problem in a more regimented on-call setup. My phone is on alarms-only at night when I'm not on-call, so they cannot physically call me :) I suppose people could still ask during the day, but generally in a good on-call culture it's frowned upon (unless you own the component or it's an all-hands-on-deck emergency where extra hands are actually helpful).