> It just doesn’t make sense to have lawyers drafting a document that no one reads but that actually governs the client / supplier / employee / ... relationship

> It just doesn’t make sense to have lawyers drafting a document that no one reads but that actually governs the client / supplier / employee / ... relationship, and then spending a lot more money on creating a completely different set of materials (e.g. FAQ, help pages, standard support ticket responses, ..) that are actually read and (hopefully) understood but which are (almost) meaningless to determine the parties’ actual rights and obligations. Agreed! Years ago I tried drafting an enterprise-software client's standard end-user license agreement (EULA) in FAQ format. The effort wasn't well-received by customer lawyers. I've wondered maybe it'd be different today but haven't worked up the nerve to try again.