> does not lead to any significant changes Revisiting this the next day, perhaps it might be usefully thought of as like a customer acquisition funnel? One wi

> does not lead to any significant changes Revisiting this the next day, perhaps it might be usefully thought of as like a customer acquisition funnel? One with lots of friction/leaks. Say a bad landing page, broken install instructions, no examples, poor documentation, no community, and unreadable source. Given that, still, some visitors will survive the gauntlet, to become minor and major customers. And customers will spend far more time working the product, than working around these not-critically-significant-for-customers frictions. And no amount of fixing, will make most visitors into minor customers, nor most minor into major. And yet. You'll have more visitors, and more visitors will become minor customers, and more minor customers will become major ones, if these frictions are improved. Perhaps similarly, for tool quality and people's skill?