Had the same problem, and switched to Linode, much better support. They recently won some support award, not sure if it actually means anything https://www.lino

Had the same problem, and switched to Linode, much better support. They recently won some support award, not sure if it actually means anything https://www.linode.com/blog/linode/linode-wins-5-stevie-awards/ https://www.linode.com/blog/linode/linode-wins-5-stevie-awar...