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My support issue was that I had a dead box and needed it to be available again. Their system thought it was up, but I could not reach it. There was no live supp
by sethammons 6y ago
My support issue was that I had a dead box and needed it to be available again. Their system thought it was up, but I could not reach it. There was no live support, just submit a ticket and pray. They need real-time support. I’m fine paying for it. Hell, bill me per minute, but I needed eyes in the issue. Instead of waiting for some unknown time for a support response, I deleted my stuff and rebuilt everything. If this were backing a commercial offering of mine, this would be unacceptable.
- stjohnswarts 6y agoThis may be a dumb question but why would you put anything on a server at DO that you need 5 nines out of? DO is all about the price and mediocre tools and machine that you get for it. I use it for personal/fun stuff but I'd never put my business on it.
- sethammons 6y agoSure, you probably don't want to run your business on it; we agree. I think it is a missing opportunity for DO to allow growing smaller projects to continue to stay on their platform.
- stjohnswarts 6y agoAh thanks for the clarification.