4 ms·

They lost me after I couldn't switch from CentOS unless I also agreed to lose my IP address. Reached out to support and got the unhelpful reply of "use another

by cube00 6y ago

They lost me after I couldn't switch from CentOS unless I also agreed to lose my IP address. Reached out to support and got the unhelpful reply of "use another OS version within the CentOS family" which didn't really help considering CentOS was charging its direction.

dubcanada 6y ago
You lost me there, their CentOS products are in a separate area then the rest of the OS's? Couldn't you just reformat with what ever OS you want?
- cube00 6y ago
  "You can use any image in your account that runs an OS that is in the same family as the Droplet you're rebuilding" https://www.digitalocean.com/docs/droplets/how-to/rebuild/ https://www.digitalocean.com/docs/droplets/how-to/rebuild/ I thought support could help me out given the CentOS situation and it being a special case but they weren't even aware of what was happening or that users would need to move off despite my explanation in the ticket. Hopefully it's better now it's more widely known.
  - riffic 6y ago
    > runs an OS that is in the same family as the Droplet you're rebuilding This line in the documentation might be misleading. Unless you have a very old legacy droplet that uses HV-assigned kernels, you should be able to reimage your droplet and use another OS.
covidthrow 6y ago
They have "floating IP addresses" as droplet-agnostic IPs for exactly this purpose.
- cube00 6y ago
  A floating IP address couldn't be used in my case because I needed a reverse DNS entry and "Floating IPs do not support PTR (rDNS) records." Along with other limitations such as "we do not support IPv6 floating IPs. All floating IPs are IPv4" and "floating IPs do not support SMTP traffic" https://www.digitalocean.com/docs/networking/floating-ips/ https://www.digitalocean.com/docs/networking/floating-ips/
  - coder543 6y ago
    When would rDNS actually be useful? It's probably a failure of imagination on my part that I can't think of a use case where I would want that. Why not just use normal, forward DNS?
    - cube00 6y ago
      It's a requirement to send mail to some servers. "Set up valid reverse DNS records of your IP addresses that point to your domain." https://support.google.com/mail/answer/81126 https://support.google.com/mail/answer/81126
    - Denvercoder9 6y ago
      Having functioning and accurate reverse-DNS is required for mail servers, as lots of mailservers reject mail from servers without correct reverse DNS. There's likely other protocols where having functioning reverse DNS is a necessity or strongly advantageous as well.
riffic 6y ago
droplets are cattle, not pets.

by cube00 6y ago

dubcanada 6y ago

You lost me there, their CentOS products are in a separate area then the rest of the OS's? Couldn't you just reformat with what ever OS you want?

cube00 6y ago
"You can use any image in your account that runs an OS that is in the same family as the Droplet you're rebuilding" https://www.digitalocean.com/docs/droplets/how-to/rebuild/ https://www.digitalocean.com/docs/droplets/how-to/rebuild/ I thought support could help me out given the CentOS situation and it being a special case but they weren't even aware of what was happening or that users would need to move off despite my explanation in the ticket. Hopefully it's better now it's more widely known.
- riffic 6y ago
  > runs an OS that is in the same family as the Droplet you're rebuilding This line in the documentation might be misleading. Unless you have a very old legacy droplet that uses HV-assigned kernels, you should be able to reimage your droplet and use another OS.

covidthrow 6y ago

They have "floating IP addresses" as droplet-agnostic IPs for exactly this purpose.

cube00 6y ago
A floating IP address couldn't be used in my case because I needed a reverse DNS entry and "Floating IPs do not support PTR (rDNS) records." Along with other limitations such as "we do not support IPv6 floating IPs. All floating IPs are IPv4" and "floating IPs do not support SMTP traffic" https://www.digitalocean.com/docs/networking/floating-ips/ https://www.digitalocean.com/docs/networking/floating-ips/
- coder543 6y ago
  When would rDNS actually be useful? It's probably a failure of imagination on my part that I can't think of a use case where I would want that. Why not just use normal, forward DNS?
  - cube00 6y ago
    It's a requirement to send mail to some servers. "Set up valid reverse DNS records of your IP addresses that point to your domain." https://support.google.com/mail/answer/81126 https://support.google.com/mail/answer/81126
  - Denvercoder9 6y ago
    Having functioning and accurate reverse-DNS is required for mail servers, as lots of mailservers reject mail from servers without correct reverse DNS. There's likely other protocols where having functioning reverse DNS is a necessity or strongly advantageous as well.

riffic 6y ago

droplets are cattle, not pets.