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The way that support is paid for within AWS is roughly like the way that tipping works in the US at a restaurant. The cost of the 'food' doesn't include the cos
by alwaysanon 6y ago
The way that support is paid for within AWS is roughly like the way that tipping works in the US at a restaurant. The cost of the 'food' doesn't include the cost of your server/support person. Everybody knows that and so you pay the server separately in the form of a tip - usually as a % of the bill.
- vhiremath4 6y agoDoes AWS not pay their support staff and engineers salaries?
- vhiremath4 6y agobtw my comment/question here is genuine - I want to know so I know I'm not potentially missing something critical and being a jerk
- alwaysanon 6y agoSo I don't know for sure but my understanding is that what you pay for each service does not include any support cost. It just goes to the operations of the service. The support team/division is entirely funded by the support line-item in the bill.
- deleted 6y ago[deleted]