My experience with AWS customer support was not so good. At the time I had very little knowledge about what I was doing so I can't recount all the details here,

My experience with AWS customer support was not so good. At the time I had very little knowledge about what I was doing so I can't recount all the details here, but the short version is I had a wildcard cert tied up with a resource that wasn't mine (something on Amazon's side was referencing it) so I could not delete the cert which prevented me from doing something with the associated domain name. AWS has no mechanism AFAIK to report a bug in their system, so I had to pay for developer support (which was expensive to me at the time). Even then, the issue was never actually resolved for me. I think I actually switched to a totally different domain name just to get around it. Here's a support thread where people are having the same issue: https://forums.aws.amazon.com/thread.jspa?threadID=249559 https://forums.aws.amazon.com/thread.jspa?threadID=249559 I use GCP now. I find their tooling and UX to be about 100% better and will not use AWS in the future if I can avoid it.