The only reason that I can think of as to why you would want to talk to a sales rep (because you don’t actually need to to use cloud services) is to try and wra

The only reason that I can think of as to why you would want to talk to a sales rep (because you don’t actually need to to use cloud services) is to try and wrangle some sort of discount. But the sales rep knows that their job isn’t strictly needed, because the customer can sign up and use services without talking to anyone. They only exist to upsell services. There’s almost no intersection between what a customer wants and what the salesperson provides, so why wouldn’t it be a bad experience for everyone?