Agreed. AWS technical support is exactly that. It's been a pleasure every time, that when I open a ticket, I actually have a real technically minded human behin

Agreed. AWS technical support is exactly that. It's been a pleasure every time, that when I open a ticket, I actually have a real technically minded human behind it. As a converse, I've also had the extreme displeasure in dealing with Oracle and Tenable/Nessus support... With Oracle, its either a continual feature-push to go to professional for only starting $50k/yr more (NO), or troubleshooting ends up asking 100 questions for your question.. And if you answer them, they give you 100 more. Effectively its a technical DOS in the hopes you abandon the ticket. Nessus/Tenable is similar. They want you to use their terrible tenable.io (which isn't fedramped), and will badger you incessantly. And service tickets demand enhanced logs be turned on and provided to them. Their tool can censor some passwords, but have caught passwords in there along with services, addresses, and exploit data about them. And even if you censor the logs prior to shipping to them, they will put their foot down and demand unedited logs.