Ahh, ok. What we have built probably isn't for your specific need, as we utilize matrix as the underlying core technology, but we enhance it with the concept of

Ahh, ok. What we have built probably isn't for your specific need, as we utilize matrix as the underlying core technology, but we enhance it with the concept of support tickets on our support SaaS. If you are looking for a quick plugin where you just connect to an existing matrix homeserver, then you will probably need to build that.