The way I see it, one aspect of this is software literacy. The bureaucrats would only be doing the task by hand instead of fixing the bug (or even cobbling toge

The way I see it, one aspect of this is software literacy. The bureaucrats would only be doing the task by hand instead of fixing the bug (or even cobbling together a more basic automation! Excel could probably get them most of the way there) if they are a) unable to do it themselves, and b) can't/don't want to pay an expert to do it. We can no longer afford to partition the people who understand/use business logic from the people who turn it into code and maintain that code. Period. It's ridiculous and endemic at this point. This problem permeates virtually every large organization in existence; public or private. It's partly an issue of education, partly an issue of organizational structuring, and partly an issue of accessibility of technologies. But the sum of these parts has become entirely unacceptable in the year 2021.