4 ms·
> Many bugs involve the specifics of your browser, such as what extensions you have installed, what DuckDuckGo settings you have turned on/off and in many cases
by reemrevnivek 15y ago
> Many bugs involve the specifics of your browser, such as what extensions you have installed, what DuckDuckGo settings you have turned on/off and in many cases what query you performed. I've lost count at how many anonymous emails I've received where I don't have enough information to do anything worthwhile in response.
Much of that information could be collected automatically when the support request is sent, assuming the user is logged in.
I greatly appreciate that DuckDuckGo doesn't track me. However, checking a (default unchecked) box "Attach my browser, extensions, and DuckDuckGo settings to this email (recommended)" would not break the user's trust, would be much easier than hoping that the user typed all this information into the email, and would increase your success rate at fixing these problems.
Sure, these data points (like font data) could potentially be used to identify a user who wanted to be anonymous, but users who care will be reassured by the empty check box that you won't.
- epi0Bauqu 15y agoWe used to have an optional checkbox that sent some of this info, but in practice the times when it was needed did not correlate with the times when it was checked.