I love how “mistakes” are often in your adversary’s favor, like when I canceled a gym membership and they continued to charge me for a year because of a “glitch

I love how “mistakes” are often in your adversary’s favor, like when I canceled a gym membership and they continued to charge me for a year because of a “glitch”. Of course mistakes like these have nothing to do with software but with intentional policy decisions which can be made plausibility deniable due to software bugs.